OSDial

We have joined the two domains osdial.com and osdial.org and made it the primary site for OSDial with a new interface. This is part of the overhaul of OSDial and focus on the brand name OSDial represents.

This will place all resources on the same web site including some new capabilities that will make it easier to track both development as well as support issues.

You are always welcome to give us your thoughts and considerations, which is available under Feedback at http://osdial.com/contact/. See you there!

Call Center Service Group has released the much awaited upgrade!
OSDial has been taken to a new level with all the functionality of a big dialer; featuring Asterisk 11, a freshly updated interface, mouse-over help, etc, etc.

From the Feature page: “Our aim with 3.0 was to make OSDial easier and friendlier to use than ever before.” If I do say so myself this is a great release which will raise the bar.

With seamless upgrades and a new all time high capacity of calls – this is the dialer to beat!

Step over to callcentersg.com and find out for yourself!

OSDial 2.3 is about to get released. While we wait for some purely visual changes to be completed we decided to ship 2.2.9, which is otherwise locked down and will become V2.3.

OSDial 2.3 brings a wealth of new features truly too long to list here, but you can see a copy on the feature page.

Amongst it you will notice that you can now upgrade automatically to the latest version from any previous version. The size of it has exceeded CD’s 700MB and at around 900MB now requires a DVD.

With around 1200 changes almost every facet of the dialer has been touched in this upgrade.

As usual everything that is needed is included in the release, including Asterisk, Apache and MySQL. All you need are computers and phones for the agents, and a carrier.

Phones can be analog, digitial (such as VoIP) and soft-phones. When dealing with many agents it is generally cheaper to go with analog phones as they are cheap and easy to replace when they break, and does not require any tech to replace.

When it comes to carriers we recommend WSS Communications which we learned about from one of our (picky) international clients. People that use them are very happy! Let them know that I recommended you and ask for the special care they are famous for!

This release moves OSDial out of the now long since unsupported Asterisk 1.2 branch, and into the latest 1.6 branch. It also comes with our custom modifications of Asterisk which includes real time processing. A valuable feature when you process a lot of calls! 🙂

OSDial Ver. 2.2 also bring support for both 32 and 64bit processors. (As usual the 32bit version supports memory above the traditional 4G limit.) Both versions uses a kernel specifically optimized for OSDial.

During the last year we made over 600 improvements to OSDial, which includes cosmetic changes, bug fixes and new features. As is standard, for us, not all but most of the features we added are those requested, and paid for, by clients. Ensuring OSDial remain a practical product based on actual client needs.

At the same time OSDial has become compatible with a wide variety of industries. From industries such as automotive, banking, commercial collections, education, insurance to healthcare, religious, not for profit, time share utilities, and so on. More details at http://callcentersg.com/industry.php.

An Announce List has been added to keep you up to date on progress, available at http://callcentersg.com/updates.php.