Call Center Service Group, LC, Clearwater, FL, just released OSDial Ver 2.1.0 to the world. An exiting, mature and full feature predictive dialer with features like inbound, outbound and blended calling, internal or external agents, unlimited custom forms, unlimited campaigns, unlimited leads, and many many more (see website). Capacity of your server(s) is the only limiting factor. The dialer is available under the OpenSource license AGPL.
You can test drive it through a couple of LiveCD’s available on the website. Download the CD images and burn them to two CD’s. If you have a promotional code you get a limited VoIP account with BinFone to test with.
OSDial is available for you to download and build on your own. You can choose to have CCSG install it for you on your server(s), or buy a turnkey dialer certified to run OSDial. It comes with three years warranty, three years on-site, next business day hardware support. These dialers are built by Supermicro and are generally considered the best you can get. In fact our military uses the same model in the deserts of Iraq.
OSDial grew out of Vicidial, which was the first OpenSource dialer that was widely adopted. Having different goals we decided to fork Vicidial and create OSDial.
We are very exited to bring you this release as it marks a very steep departure of what the industry has been offering. (Mention this article and I’ll give you a promotional code for a BinFone VoIP account.)